Privacy Policy

At Travels in Istanbul Turizm ve Ticaret Limited Şirketi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our tours, or interact with us.

1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
Book a tour
Contact us via email, phone, or website forms
Subscribe to our newsletter
Participate in surveys or promotions
The types of personal information we may collect include:
Contact Details: Name, email address, phone number.
Booking Information: Tour selection, dates, number of participants, ages of children (for free tour eligibility), special requests.
Payment Information: While we process payments in Turkish Lira equivalent to Euro, sensitive payment details (like full credit card numbers) are handled by secure, third-party payment processors and are not stored directly on our servers.
Communication Data: Records of your correspondence with us.

2. How We Use Your Information

We use the information we collect for various purposes, including:
To Process Bookings: To confirm, manage, and facilitate your tour reservations.
To Provide Services: To deliver the tours you've booked and ensure a smooth experience.
To Communicate with You: To send booking confirmations, updates, important tour information, and respond to your inquiries.
For Marketing: To send you newsletters, promotional offers, and information about new tours or services that may interest you (you can opt-out at any time).
To Improve Our Services: To understand how our services are used, gather feedback, and enhance your experience.
For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes. We may share your information with:
Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, email service providers). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements: When required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or that of our users or the public.
Tour Partners: In limited cases, specific information necessary for your tour (e.g., your name and number of participants) may be shared with tour operators or guides to ensure your booking is fulfilled.

4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These include:
Using secure servers and encryption (SSL technology) for data transmission.
Implementing access controls and safeguards to protect against unauthorized access to your data.
Partnering with reputable third-party payment processors to handle sensitive payment information securely.
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
Access: The right to request copies of your personal data.
Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure: The right to request that we erase your personal data, under certain conditions.
Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
Object to Processing: The right to object to our processing of your personal data, under certain conditions.
Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.

6. Cookies
Our website may use "cookies" to enhance your experience. Cookies are small files placed on your device that help us remember your preferences, understand how you use our site, and improve its functionality. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the site may not function properly if you do so.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to exercise your data protection rights, please contact us at:
Travels in Istanbul Turizm ve Ticaret Limited Şirketi
[Your Company Email Address]
[Your Company Phone Number]