Terms of Payment

Welcome to Travels in Istanbul! We're thrilled to have you join us for an unforgettable experience in Istanbul. Please read our Terms of Payment carefully, as they outline the conditions under which bookings are made and payments are processed. By booking a tour with us, you agree to these terms.

1. Pricing and Inclusions
Currency: All prices are displayed in Euros (€). Payments will be collected in Turkish Lira (TRY) equivalent to the Euro amount at the time of payment.

What's Included: Prices for each tour explicitly state what is included (e.g., guide services, boat trips). Please refer to the specific tour description for full details.

What's Not Included: Unless explicitly stated, prices don't include personal expenses, tips, additional food or beverages, entrance fees to attractions not listed in the itinerary, or transportation to/from the departure point.

Children Policy: Our tours are free for children aged 0-3. For children older than 3 years, standard adult pricing applies unless otherwise specified in the tour description.

2. Booking and Payment

Reservation: Tours can be booked through our website or via direct contact. All bookings are subject to availability.

Payment Due: Full payment for your tour is required at the time of booking to confirm your reservation.

Payment Methods: Travels in Istanbul Turizm ve Ticaret Limited Şirketi accepts major credit cards (Visa, MasterCard, American Express) and other payment methods as indicated on our booking platform. All transactions are secure and encrypted.

Confirmation: Upon successful payment, you'll receive a booking confirmation via email. This confirmation will include your tour details, departure instructions, and a receipt for your payment.

3. Cancellation and Refunds (by Customer)

Cancellation Policy:
Cancellations made 24 hours or more before the scheduled tour departure time will receive a full refund.
Cancellations made less than 24 hours before the scheduled tour departure time are non-refundable.
"No-shows" (customers who don't arrive for the tour) are non-refundable.

How to Cancel: All cancellation requests must be submitted in writing via email to Travels in Istanbul Turizm ve Ticaret Limited Şirketi's customer service team. The cancellation date will be the date we receive your written request.

Refund Processing: Approved refunds will be processed within [X] business days (e.g., 5-7 business days) to the original payment method. Please note that banks or credit card companies may require additional time to post the refund to your account.

4. Changes and Cancellations (by Travels in Istanbul Turizm ve Ticaret Limited Şirketi)

Tour Modifications: Travels in Istanbul Turizm ve Ticaret Limited Şirketi reserves the right to change, postpone, or cancel tours due to unforeseen circumstances, including but not limited to severe weather conditions, mechanical issues, or other operational necessities.

Customer Notification: In the event of a significant change or cancellation by Travels in Istanbul Turizm ve Ticaret Limited Şirketi, we'll notify you as soon as reasonably possible via the contact information provided during booking.

Refunds/Alternatives: If Travels in Istanbul Turizm ve Ticaret Limited Şirketi cancels a tour, you'll be offered a full refund or the option to reschedule for an alternative date or tour of equal value. If you choose a refund, it will be processed within [X] business days.

5. Participant Responsibilities
Arrival Time: Participants are responsible for arriving at the designated departure point at least 15 minutes prior to the scheduled tour start time. Travels in Istanbul Turizm ve Ticaret Limited Şirketi cannot delay departures for late arrivals.
Personal Belongings: Travels in Istanbul Turizm ve Ticaret Limited Şirketi isn't responsible for any lost, stolen, or damaged personal belongings during the tour.
Compliance: Participants must comply with the instructions of our guides and staff for their safety and the smooth operation of the tour.

6. Data Security and Privacy
Travels in Istanbul Turizm ve Ticaret Limited Şirketi is committed to protecting your personal and payment information. All data collected during the booking process is handled in accordance with our Privacy Policy and applicable data protection laws.

7. Acceptance of Terms
By completing a booking with Travels in Istanbul Turizm ve Ticaret Limited Şirketi, you acknowledge that you've read, understood, and agree to these Terms of Payment.